We used to get notified be email when a package has been delivered, now it’s up to us to chase up whether something has arrived (if expecting a package). Please resume this, or at least update the screen outside the bin room – is it still working? I never see it on anymore. Poor response / communication back when an issue has been highlighted or reported. Ermina used to be prompt with return communication / updates and following up issues.
For the past six years I have been the owner of a block of units in Glebe, Sydney. At times these have been leased out and at other times I have been the owner -occupier. There have been a series of Building Managers with the latest and current one being Michael Baird from ‘Transparent FM’. Michael Baird is quite simply an excellent Building Manager and by far the best I have encountered. Michael has all the relevant skills ……. efficient, excellent people skills, cooperative,… Read more
A big improvement over the previous arrangement
We love living at Palermo. We love how polite and friendly the residents are. Keni is the best building manager we’ve ever experienced. He’s very focused, on the ball, courteous, helpful, completely honest, reliable and ensures the building is clean and runs smoothly. We can’t speak highly enough of the building, OC and Management Facility. Thank you for making every day relaxed and enjoyable.
Thank you for the opportunity to assist, as a tenant and resident we are happy with your services. From what we hear it is more the owners of the units who may have more scope with the service provided. thank you
I do not live in my property so can only say that the communication procedures are very good in allowing absentee owners to retain some links with their properties.
Good work, quite a lot of activity. Highly satisfied.
TransparentFM has been our facility manager since 2012. Our 245 residential lot complex has never looked back since TransparentFM’s appointment and, without reservation, I recommend them as Facility/Building Managers. TransparentFM have always provided us with a high level of professional and consistent service. Staff are professional, courteous and always exceed expectations. Staff are quick to notify committee if anything out of the ordinary happens and this ensures that Palermo is … Read more
Better than any previous Manager ever did perform and always courteously and with a smile.
I think this portal/surveys would be good for me to know (but also important to send to tenants), to keep me abreast of matters in unit bldgs, though my agent is doing that for me. If I could get alerts through my email, it would be ideal for contacting me, as the building portal is a good way 4 building residents, & strata mgrs.
He has been great, always attends to whatever I ask of him.
Phone: 0499 9999 10
38A Duncan Street, Punchbowl NSW 2196
ABN: 49159818747 Master Security Licence: 000100203
Email: info@transparentfm.com