Glebe Gardens

Owners / Residents Testimonials

I have found TFM to be very professional and helpful whenever I have had dealings with them. They respond promptly to any requests/queries I have had. Keep up the great work!

Glebe Gardens Resident

I do not live in my property so can only say that the communication procedures are very good in allowing absentee owners to retain some links with their properties.

Glebe Gardens Resident

Having experienced many building managers in the past when on the committee of a different strata complex for 7 years I can say without a doubt that Michael Baird is the most competent, efficient manager I have ever experienced. I think we are very lucky to have him. Kaye, Glebe Gardens

Kaye - Glebe Gardens Resident

Effective and efficient building management requires an unusual and complex mix of expertise in construction, maintenance, administration, security, IT, interfacing with a proactive committee and direct communications with a wide range of people with differing needs and expectations. I believe Michael has demonstrated that he has this range of skills and and has applied them well at Glebe Gardens. This has been to be benefit of all owners and tenants.

Glebe Gardens Resident

Michael responds promptly to any issues and has always been very helpful.

Glebe Gardens Resident

Very impressed with Michael’s service. Was very thorough in articulating the process of solving a problem with our exhaust fans. Especially appreciate that he supervised the contractors to ensure effective and correctly charged repairs. He also fixed another unknown problem with a water pipe in the roof space, as well as provided extra information on how to prevent smelly gasses from rising up through the pipes in the laundry. Very happy.

Glebe Gardens Resident

I think the new management has been great for Glebe Gardens, particularly as issues concerning the maintenance and operation of Glebe Gardens are taken seriously and are dealt with in reasonable time.

Glebe Gardens Resident

Long story short: Stuff. Gets. Done. Properly. Further; the past manager was great at making everyone happy, while nothing got done. I’d much rather have a “doer” than a “pleaser”.

Glebe Gardens Resident

Transparent FM is a vast improvement on the previous Manager who was unresponsive, inaccessible and unhelpful. Michael is responsive, efficient and friendly. He has initated a number of significant improvements around the complex and also in our ability to communicate – both with him, and with our strata community generally. I feel as though the complex is being actively managed and maintained and I appreciate the efforts of our Building Manager. I know queries and requests will be actioned.

Glebe Gardens Resident

We are satisfied with the building management. We are particularly happy to have a building manager on-site who can assist with parcel management, holding keys when required and assist with our other queries in a helpful and friendly manner.

Resident

The Building Manager is a great addition to this building. Michael is very efficient and obviously enjoys what he does. The parcel collection ensures that we receive our packages, as the postie used to leave them at the entrance before, as he could not find parking around the building.

Resident

BEST ACTION WE HAVE HAD SINCE WE MOVED IN. GOOD WORK WE FEEL MUCH MORE SECURE AND MORE IN TOUCH WITH WHAT IS GOING ON.

Resident

It has been very good. Service level has been improved a lot. Much better than previous managers.

Resident

Very happy with current set up. Information flows freely and issues addressed without delay.

Resident

Owners Corporations Testimonials

Transparent FM was contracted to deliver building management services for Glebe Gardens in September 2014.

Glebe Gardens has 103 units – a mix of townhouses and apartments. There is an internal courtyard comprising a 25 metre pool and maintained gardens, as well as an underground car park and a gym. The building construction was completed in 1998.

Michael Baird, Principal of Transparent FM, has diligently undertaken the role of building manager. His commitment to the Owners Corporation to maintain the building in good working order is a principal focus.

Transparent FM’s 24/7 service culture is exemplified in late night call outs and an excellent appreciation of Owners Corporation versus individual owner responsibility.

Michael introduced BuildingLink for the complex which has been a valuable database for storage of documents and a communication tool for corresponding with owners and residents.

Michael considers the communication needs of owners in undertaking complex wide improvements, is responsive to requests and expedites actions very appropriately.

Michael has a very straightforward manner and carries out activities with integrity and honesty. He is extremely autonomous, but appreciates when and what requires others input.

Glebe Gardens values Michael’s satisfaction in others knowing the complex is one for which he is the building manager.

EC member Glebe Gardens