Barbara Kearns – Secretary Hereford Court

As Secretary of the Strata Committee for SP 56640, Hereford Court, Glebe, I write in
strong recommendation of the building management company Transparent FM who
have been managing this apartment block of 90 units for the last 4 years.

The transformation that Transparent FM’s management approach has brought to the
smooth running of this building (after several years of highly problematic management
from a range of companies) has been beyond compare.

Director, Michael Baird is dedicated to giving good service and resident satisfaction. His
management style is not office-bound, it is hands-on, pro-active, well-informed problem solving.
Shortly after taking over this building, Transparent FM solved a water penetration
issue that had been troubling the building for years.

Another priority for this company has been seeking ways to save the Owners
Corporation money, from effectively installing all necessary energy saving fittings (which
has considerably reduced our energy consumption) to recommending and overseeing
the transferal of our laundry machines from rental to Strata ownership. This has turned
what was formerly a very unsuccessful arrangement, into an income stream for the OC.

Director Michael Baird, takes great pride in his company. He thrives on addressing
owners’ and residents’ concerns alike, and is a highly responsive point of contact. We
cannot recommend this company too highly.

Barbara Kearns - Secretary Hereford Court